Top quality training from the Planet Beach franchise
With nearly 300 locations worldwide, Planet Beach works hard, it says, to ensure that franchisees, spa directors and spa consultants receive the training they need. The training is broken down into three main categories: onsite learning, performance calls and online training and helps to guarantee that customers are given a consistent experience.
“Consistency is a key point. We sell a Contempo Spa Passport that allows members to utilize not only the spa where they are a member, but other spa locations. We want one of our customers in Ohio to be able to walk into the Planet Beach in Cairo, Egypt, and be able to have the same experience and quality of service in both places,” said Melissa Sire-Woodrow, spa performance consultant for Planet Beach. “We have all of the team at Planet Beach corporate focused on the franchise community to ensure that everyone earns spa certification. It’s good for our customers and it’s great for the franchisees.”
According to the information provided, the training not only helps new franchisees, it also helps those who have been in the system for several years. Brandy Gonzalez, director of spa performance and education, explained, “Our online training certifications are broken down based on your role within the spa. Franchisees and spa directors have similar responsibilities, but the franchisee will get a little bit more training on business fundamentals. There’s a separate certification for an assistant spa director and another certification for a spa consultant. There is also an education certification program for new hires. Unless you have passed all the components of your training, you are not considered certified. Our plan is to have every single person in the Planet Beach system certified or re-certified during 2012.”
Planet Beach was founded in 1996 as a tanning franchise and has since evolved into a pioneering automated day spa that uses body care products, state of the art massage tables and spa capsules to deliver spa treatments at the fraction of the price traditional day spas charge. (kbp)
Planet Beach Contempo Spa (USA)
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