Franchise news


Papa John's receives highest customer satisfaction rating for ninth consecutive year

The Papa John's pizza franchise has announced that it received the highest customer satisfaction rating among national pizza chains for the ninth consecutive year in the 2008 American Customer Satisfaction Index.

Nigel Travis, Papa John's president and chief executive officer, commented on this achievement, saying, “In making our brand promise of 'Better Ingredients, Better Pizza,' we set the customer expectation very high at Papa John's, and our team members work hard every day to deliver on that expectation. I am extremely proud of both our corporate and franchise operators for this accomplishment.”

According to the information provided by the company, it tied first with Pizza Hut achieving a customer satisfaction rating of 76 (on ACSI's 100-point scale). Papa John's rating, therefore, surpassed respected industry giants Wendy's, Burger King, KFC, Taco Bell and McDonald's.

Headquartered in Louisville, Kentucky, Papa John's International is, it says, the world's third largest pizza company. For nine years running, Papa John's has received the highest customer satisfaction rating among national pizza chains in the American Customer Satisfaction Index (ACSI). Papa John's also ranks first among pizza companies in the 2008 Brand Keys Customer Loyalty Engagement Index and was named 2007 Pizza Today Chain of the Year.

Papa John's Pizza (USA)

pizza delivery and take-away
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