Franchise news

22.06.2010

Papa John's rated #1 in Customer Satisfaction

Papa John's has announced that it has once again claimed the top spot in customer satisfaction among limited service restaurant chains in the 2010 American Customer Satisfaction Index (ACSI). Posting the highest score among pizza chains for an unprecedented tenth time in eleven years, as well as this year besting all QSR chains included in the survey, Papa John's score of 80 represents the highest industry rating in the history of the ACSI.

"We have a fundamental belief that if you serve a superior-quality pizza, with excellent service and value, the customer will reward you with repeat business," said John Schnatter, Papa John's Founder, Chairman and co-Chief Executive Officer. "A satisfied customer is a loyal customer, and a loyal customer base is critical to the long-term success of our business."

In addition to the top overall customer satisfaction rating, Papa John's earned the highest score in the individual ACSI ratings of product quality, service quality and customer loyalty.

"We thank consumers for this tremendous honor," commented Jude Thompson, Papa John's President and co-Chief Executive Officer. "We congratulate our corporate and franchise restaurant operators for achieving this important customer satisfaction win, and for earning an even wider margin win in the product quality category among pizza brands included in the survey." (kbp)


Papa John's Pizza (USA)

pizza delivery and take-away
» to the franchisor


All news

07.08.2012 » 

Papa John's franchise continues to expand

07.04.2012 » 

Papa John's names its 2011 Franchisees of the Year

24.01.2012 » 

Papa John's announces its franchise development incentive program for 2012

22.03.2011 » 

Papa John's names its 2011 Franchise Operators of the Year

14.01.2011 » 

Papa John's announces 2011 Development Incentive Program

22.06.2010 » 

Papa John's rated #1 in Customer Satisfaction

14.05.2010 » 

Papa John's first to surpass $2 billion in online sales

13.04.2010 » 

Papa John's Names 2009 Franchise Operators of the Year

08.12.2009 » 

Papa John's announces 2010 Development Incentive Program

04.11.2009 » 

John Calipari Social Network and Papa John's raise $50,000 for underprivileged children

Brand Search

Franchise Directory
Business Services Franchises
Cars & Automotives Franchises
Clothes & Fashion Franchises
Food Franchises
Furniture & Decoration Franchises
Health, Sport & Beauty Franchises
Leisure, Culture & Travel Franchises
Office Technology, Telecommunication & Computer Franchises
Personal Services Franchise
Restaurants & Hotels Franchises
Services for Home and Building Franchise
Miscellaneous Franchises