Church’s Chicken announces new partners
The Church’s Chicken franchise, a quick service restaurant chain, has announced that it has enlisted the aid of two of the industry’s top customer experience experts to help improve its guests’ satisfaction and services. According to the information provided, Service Management Group, Inc. (SMG) and Market Force Information, Inc., have collaborated to help Church’s Chicken drive substantial improvement in areas such as quality and accuracy of food service, restaurant cleanliness, guest engagement and speed of service.
“We know our guests have many choices when it comes to eating out,” said Mel Deane, CEO, Church’s Chicken. “We also know that our track record in guest satisfaction has not been consistent, so our team is absolutely and fully committed to providing our guests an exceptional experience at Church’s Chicken restaurants. In a short amount of time, we have seen a marked improvement in cleanliness and overall satisfaction.”
Founded in San Antonio, Texas, in 1952, Church's Chicken® is a highly recognized brand name in the Quick Service Restaurant sector and is one of the largest quick-service chicken concepts in the World. As of March 2010, the Church's system consisted of more than 1,700 locations worldwide in 22 countries. (kbp)
Churchs Chicken (USA)
Chicken restaurant chain
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