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bfa announces the winners of its Franchisee of the Year Awards 2011

The British Franchise Association (bfa) has announced this year’s winners of its bfa HSBC Franchisee of the Year Awards which are supported by Express Newspapers.

According to the information provided, Mike and Catharine Chalton of Home Instead Senior Care in the Wirral were presented with the Gold Award. The couple provide a wide range of one-to-one, tailor made services and home visits for the elderly and were praised for their commitment to providing high quality care in an industry where some businesses have caused criticism over standards. The judges noted their passion for tackling this serious issue and spearheading an initiative which sees Home Instead Senior Care working closely with the NHS with the aim of raising healthcare standards across the country.

Furthermore, the Silver Award was presented to Afia Sirkhot, McDonald’s (Birmingham & Dudley) and the Bronze Award to Ian Cain, NBC Bird and Pest Solutions (Edinburgh).

Cathryn Hayes, Head of Franchising at HSBC, commented: “It was a pleasure to witness so many enterprising businesspeople who are excelling through planning, perseverance, innovation and creativity. Mike and Catharine’s passion for providing excellent customer service came across strongly and it is great to see how it has resulted in their successful business going from strength to strength. They are a true credit to the franchising industry and an inspiration to small businesses across the UK.” (kbp)

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