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The transfer of the system to the franchisee should be
as straightforward as possible, thus allowing the franchisee to acquire the
knowledge necessary in a relatively short time frame.
The franchisee training
period is generally composed of two quite distinct elements:
a) A theoretical
and practical training phase, provided at the franchisor’s premises and in
existing outlets.
b) A second on-site support phase during the opening and
launch of the franchised outlet.